In OpenText Content Server, background agents do the work people assume the system does by itself. Every one of them needs two separate settings to agree before it runs, and when they disagree nothing fails, nothing is logged, and the work simply never happens.
Content Server
Everything I have written on Content Server so far.
Nobody reports a broken agent. They report an email that never arrived.
A quarantined document does not come back, and by default nothing records that it left
OpenText Content Management scans uploads and downloads through an ICAP server running ClamAV. Infected files land in a quarantine storage provider they cannot leave, and the audit events that would tell you it happened stay switched off until somebody selects them.
The user reads out a build number. Support needs a patch level. Nobody in the room can translate.
In OpenText Enterprise Connect, Programs and Features shows a build number while the Knowledge Center lists patch levels. The two do not sort the same way, one release can carry three different build numbers, and every support call starts with a translation.